Client Terms and Conditions

Please read the terms and conditions (“Terms and Conditions”) set out below carefully before registering with us to become a Member. When you apply to become a Member you agree to be bound by these Terms and Conditions. The contract for membership of the Studio is between you and Inspired Personal Health and Fitness Limited.


“Agreement” is a reference to these Terms and Conditions, the Studio Rules, any application form and payment instructions provided to you;

“Member(s)” is a reference to any person who has registered with us to use the Studio and to become a member;

“Studio” is a reference to the facility where we provide training facilities;

“Studio Rules” means the rules of the Studio applicable to all members which are set out below and displayed in the Studio;

“you”, “your” and “yours” are references to you the person applying for membership to the Studio;

“we”, “us” and “our” are references to Inspired Personal Health and Fitness Limited; and

“Website” is a reference to .


We offer a range of different membership packages to suit our Members. Details of the current membership packages available are displayed at our Studio. All of our packages include a personalised nutritional plan and body diagnostics. Depending upon the length of the package selected, body diagnostic readings will be undertaken every four (4) weeks.

Once you have selected a membership package you will need to register with us to become a Member. You must be over 16 years of age to become a Member however those under the age of 18 must be accompanied by a parent or guardian when attending the Studio. All Members, including temporary Members, are required to complete an application form requiring you to provide contact and medical details.

By registering with us you agree to be bound by these Terms and Conditions and to the Studio Rules.

When you submit your application form and each time you visit the Studio, you warrant and represent to us that you have no medical conditions known to you that would mean that you are not capable of all forms of exercise and that such exercise will not be detrimental to your health. If in doubt, it is your sole responsibility to consult a medical practitioner or to cancel your membership.

Once we receive your application together with the appropriate payment we will review your application and notify you if successful. Once you become a Member of the Studio you will be entitled to access the personal training and other facilities available at the Studio in accordance with the membership package that you have selected.

Please ensure that you familiarise yourself with any restrictions that may apply to your membership package. Introductory offers are subject to restrictions which are displayed in the Studio. Certain packages may be designated as “Off Peak” or “Peak” packages which will entitle you to attend personal training sessions at certain times and subject to package rules. “Off Peak” is considered to be Mondays through Fridays anytime up to and including 4pm, and any weekend classes. Full details are displayed in the Studio. Where you have purchased an “Off Peak” membership package you will not be able to apply that package to attend classes in designated “Peak” periods.

Health and Safety

It is your responsibility to monitor your own physical condition throughout any exercise programme. In the event of any unusual symptoms occurring, you should inform a member of staff immediately as soon as it is conveniently possible to do so.

Prior to commencing the personal training programme you should satisfy yourself that this is the appropriate exercise programme for you. We cannot take any responsibility for any injury that you may sustain as a result of participating in a personal training programme at the Studio.

Prices and Payment

All prices and terms listed on in the Studio and on the Website are correct at the time of publication however we reserve the right to alter these in the future without notice. Prices are inclusive of value added tax but exclusive of delivery charges which will be added to your order where applicable.

Membership packages which are less than three (3) months in duration must be paid for in advance at the time of membership application. For membership packages in excess of three (3) months a payment of 50% of the applicable fee is required at the time of application and the remaining 50% is payable within four (4) weeks. Payment may be made by credit or debit card, cash, cheque or bank transfer for purchases made in the Studio.

Failure to pay on time will result either in the cancellation of your membership or late payment charges equivalent to interest on the late payment which shall be calculated on a daily basis at a rate of 5% over our bank’s lending rate from the date the payment was originally due until the date of actual payment. We may also instruct a debt collection agency or solicitor to collect payment (including any interest and/or late payment charges) on our behalf. In such circumstances you will be liable to pay an additional sum to us which will not exceed the reasonable costs that we may incur to pay the debt collection agency or solicitor, who will add the sum to your outstanding debt on our behalf. An administration charge of £20 will be charged for each late payment reminder that we are required to send to you.

Membership Cancellation or Termination

Memberships (in excess of £42) purchased over the telephone or memberships purchased online: you may cancel your membership package purchased online or over the telephone by notifying us in writing within 14 business days of confirmation of your order. To exercise your right to cancel you must notify us immediately preferably by email to or by calling us on 01923 275192. You must provide us with a clear statement of your decision to cancel this contract. You can also electronically fill in and submit the model cancellation form or any other clear statement on our Website. If you use this option, we will communicate to you an acknowledgement of receipt of such cancellation by email without delay. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 

Effects of Cancellation under clause 5.1:

If you cancel this contract, we will reimburse to you all payments received from you.

We will make the reimbursement without delay and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

We will make this reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement.

If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract, in comparison with the full coverage of the contract.

Memberships (in excess of three (3) months) purchased at the Studio: – if you change your mind any time after 2 months from the start of your membership you may cancel your membership package by giving us 7 days’ notice in writing. A full refund will be made within 30 days of receipt of notification.

Termination by you in other circumstances: – You can terminate your membership at any time if we seriously break these terms and conditions.

“Freezing” memberships: – Should your personal circumstances change and you are no longer in a position to use your membership package you may request a freezing of your membership package by providing us with a written request. A request to freeze your membership may only be made once during the lifetime of your membership with us. The decision to agree to a “freezing” of your membership is entirely at our discretion.

Termination by us: – We reserve the right to terminate your membership at any time if we have reasonable grounds to believe that

you have acted in breach of these Terms and Conditions (which shall include non-payment of membership fees) and/or the Studio Rules;

your behaviour within the Studio is unreasonable, abusive or offensive to other Members; or

your actions within the Studio put you, other members or staff at risk.

In all cases of termination by us you will not be entitled to a refund of any membership you may have paid in advance.

Studio Rules

On entry to the Studio all bags, personal belongings and valuables should be placed in a locker, no bags should be on the studio floor.

Please refrain from using your mobile phone whilst at the Studio; if you need to keep your phone in the Studio please inform your fitness advisor .

All Members must be mindful and considerate to other Members. Should any issue arise please bring this to the attention of the Inspired Personal Fitness team as soon as possible.

Appropriate clean trainers should be worn in the Studio.

All equipment used by you should be wiped with your sweat towel or the wipes provided.

Swearing and loud noises will not be tolerated 

The downstairs shower will never be a unisex facility.

If showering at Inspired please shower in flip flops to prevent infections.

Please be on time for your scheduled session.

Do not consume alcohol for up to 8 hours before your scheduled appointment. 

Smoking is not permitted on the premises. 

Your Information

Where we have requested information from you to provide our services you agree to provide us with accurate and complete information.

You authorise us to use, store or otherwise process your personal information in order to provide the services to you and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the service to you.

You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.


We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to

Limitation of Liability

We disclaim any and all liability to you for the supply of our services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for membership. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.

Great care has been taken to ensure that the information available on this Website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.

We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.

We shall not be held liable for any failure or delay in performing our membership services where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties.

We do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the services purchased from us.

Whilst we shall use all reasonable efforts on our part to enforce the Studio Rules we cannot be held liable to you for the conduct of any Member.

We provide lockers free of charge and advise that you use them. Should your valuable items not fit into the lockers provided, you are always welcome to leave the item(s) at the reception desk with a member of staff. We will not be liable to you for any loss, damage or theft of any property you bring onto our premises while it is not in a locked locker. For items removed from locked lockers, our liability to you will be limited to the lesser of the proven value of the item, and the value of any unused portion of your membership as calculated on a pro-rata basis.


We may subcontract any part or parts of the services that we provide to you from time to time and we may assign or novate any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you. We may change the location of the Studio at any time and will provide you with as much notice as is practicable.

We may alter or vary the Terms and Conditions at any time and any revised terms will be displayed on our Website.

The Terms and Conditions together with the Studio Rules, any application form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website, these Terms and Conditions shall prevail.

If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.

These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of England and Wales. The parties hereto submit to the exclusive jurisdiction of the courts of England and Wales.

No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.

It is not intended that the undertakings and obligations of the parties set out in this Agreement shall be for the benefit of and capable of being enforced by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999.